You can usually keep your number
Keep your home phone number after
the landline switch-off
The UK’s old analogue phone network is being switched off by January 2027. In most cases, you can keep your existing number, carry on using a home phone, and get friendly help with every step. We’re here to make it simple.
What the switch-off really means
You may have heard on the news that landlines are changing. Here is what is actually happening, in plain English.
The old analogue telephone network, sometimes called the PSTN, is being replaced across the UK. It is a national change led by the phone companies, not something you have done wrong or need to fix on your own.
Home phones themselves are not disappearing. Calls will simply travel over a modern digital connection instead of the old copper wires. For most people, the experience feels the same: you pick up your phone, dial a number, and have a conversation.
And the good news? In most cases you can keep your existing phone number and carry on calling family, friends and the doctor just as you do today.
"Can I keep my number and handset?"
These are the questions we are asked most often. Here are the honest answers.
Keep your number
Yes, usually
Most home phone numbers can be transferred to a digital service. You would keep the same number your family, GP and friends already have for you.
Keep your handset
Often yes
Many familiar home phones can still be used. Sometimes they plug into your router, and sometimes a small adapter is needed. We’ll check for you before anything changes.
No broadband? Still options
Let’s check
If you don’t have broadband, or don’t want any, please don’t worry. There are dedicated landline-style replacements designed for exactly this situation. We’ll explain what suits you.
Availability can depend on your provider, your area and your current setup. One of our UK advisers will confirm what’s possible before you agree to anything.
Choose the option that suits you
Three simple packages designed around how you use your phone today. Not sure which package is right? Our advisers will gladly help you choose.
Kit Virtual
For households that already have broadband and want the simplest switch.-
Keep your existing number
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Use your current broadband
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Works with most home phones
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Easy to set up at home
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UK-based support
Kit Hub
Our all-in-one home phone hub, popular with people who want everything sorted in one box-
Keep your existing number
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All-in-one hub delivered ready to us
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Simple plug-and-go setup
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Friendly UK engineers on the phone
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Designed for straightforward home use
Kit Pro
For people who rely on their phone headily. Work from home or need extra features.-
Keep your existing number
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Extra call features and reliability
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Ideal for home-based work
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Priority UK support
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Flexible for bigger households
Who Keep In Touch is for
If any of these sound like you — or someone you love — we can help.
Extra care for vulnerable households
Some people depend on their home phone more than most — for a pendant alarm, a telecare service, or a medical device, or because there is no mobile signal nearby. Please tell us if this is you or the person you are helping.
If you’re unsure, please call us on 0333 015 1511 and we’ll talk it through at your pace.
How it works three simple steps
We’ve made this as straightforward as possible. No technical knowledge needed.
1. Check your current setup
Tell us your postcode and a little about how you use your phone today. That’s usually all we need to see what’s possible.
2. Confirm the right option
A UK-based adviser will talk you through your choices in plain English. There’s no pressure and no obligation.
3. Keep your number, carry on calling
We’ll transfer your number, help you get set up at home, and stay on hand if you need us afterwards.
What our customers say
We’ve made this as straightforward as possible. No technical knowledge needed.
Your questions, answered
Can I keep my landline number?
In most cases, yes. Your existing number can usually be transferred to a digital home phone service so friends, family and the GP can still reach you on the same number. We’ll confirm this for you before any change is made.
Will my current phone still work?
Most existing home phones, including familiar corded and cordless models, can still be used. Sometimes the phone plugs directly into your broadband router. In other cases a small adapter is used. We’ll check before your switch so nothing is a surprise.
Do I need broadband?
Not always. If you already have broadband, your home phone can use that. If you don’t have broadband, or don’t want any, there are dedicated landline-style replacements designed for that situation. Please call us and we’ll talk through your options.
What happens if there is a power cut?
Digital home phones need power to work, so in a power cut a corded home phone plugged into the router will not make calls the way some older analogue phones could. There are back-up options available — for example, a battery back-up unit or a mobile. If you are a vulnerable customer or rely on your phone in an emergency, please tell us and we’ll talk through the right solution for you.
What if I use a telecare or pendant alarm?
Some alarms work perfectly on a digital home phone, and some do not. It’s very important to check before anything changes. Please tell us if you, or someone in your household, uses a pendant alarm, fall alarm, telecare box or monitored medical device. We’ll help you confirm compatibility with the alarm provider before we switch you over.
Is the old landline network being switched off everywhere in the UK?
Yes. The old analogue (PSTN) network is being retired across the UK and is planned to be fully switched off by the end of January 2027. Different providers and areas are moving at slightly different speeds, but it affects everyone with a traditional landline sooner or later.
Is there any help for older or vulnerable customers?
Yes. Extra support is available for customers who depend on their home phone, have accessibility needs, or live in areas with no mobile signal. This can include priority registration, compatibility checks, and more time to make the switch at your own pace. Just let us know when you call.
Will this cost me more?
A modern home phone service often costs the same or less than a traditional landline, but it depends on your current package and which option you choose. Our advisers will explain the costs clearly and in writing before you agree to anything.
I'm helping a parent — can I speak to you on their behalf?
Absolutely. We speak to family members every day. With your parent’s permission we’ll guide you both through the options, and we’re happy to send information in writing so you can take your time deciding together.
Talk to someone
who'll explain it clearly.
No scripts, no jargon, no pressure. Just a friendly UK-based adviser who’ll listen to how you use your phone today and help you keep your number and carry on calling.
We’ll confirm whether you can keep your number and call you back at a time that suits. No obligation