How we got here
For over four decades, the Fidelity Group name has been a trusted part of UK telecommunications. We’ve spent those years helping businesses stay connected with reliable, modern phone systems, and we’ve become genuinely good at it.
But a few years ago, we noticed something that bothered us. The UK’s old copper landline network was heading for retirement, and millions of households were being left to figure out the switch to digital on their own. The information was confusing, the options were overwhelming, and most of the providers building solutions were talking to businesses, not to people at home.
We thought that wasn’t good enough. Your home phone matters. It’s how you speak to the people who matter most – family, friends, the GP, the grandkids. So, we took everything we’d learned from decades in business telephony, stripped away the jargon, and built something specifically for you.
That’s how Keep in Touch was born. A home phone service designed by people who actually understand the technology, built for people who just want it to work.
Our Mission
To make the switch from landline to digital phone simple, affordable, and completely stress-free so that no household in the UK loses the ability to stay connected with the people they love.
But a few years ago, we noticed something that bothered us. The UK’s old copper landline network was heading for retirement, and millions of households were being left to figure out the switch to digital on their own. The information was confusing, the options were overwhelming, and most of the providers building solutions were talking to businesses, not to people at home.
We thought that wasn’t good enough. Your home phone matters. It’s how you speak to the people who matter most – family, friends, the GP, the grandkids. So, we took everything we’d learned from decades in business telephony, stripped away the jargon, and built something specifically for you.
That’s how Keep in Touch was born. A home phone service designed by people who actually understand the technology, built for people who just want it to work.
What we believe in
1
Simplicity comes first.
Technology should make your life easier, not harder. We design every product and every step of the setup process so that it feels familiar, not frightening. If you can plug in a kettle, you can set up KIT.
2
Honest value, always.
We don’t believe in hidden fees, confusing bundles, or contracts that lock you in and hope you forget. You’ll always know exactly what you’re paying for, and it will always be fair.
3
People before profit.
We exist because real people needed a better option. That means we’ll always pick up the phone when you need us, explain things in plain English, and treat you the way we’d want our own parents to be treated.
What makes KIT different
Most consumer VoIP providers are either big telecoms brands bolting a digital voice add-on onto broadband packages or techy startups built for people who already know what SIP trunking means. Neither of those is designed with you in mind.
Here’s what sets Keep in Touch apart:
We come from the business side
and that's your advantage.
We come from the business side and that's your advantage.
Our parent company, Fidelity Group, has been delivering enterprise-grade phone systems for over 40 years. KIT is built on exactly the same reliable infrastructure that powers thousands of UK businesses. You’re not getting a budget consumer product; you’re getting business-quality calling at a home-friendly price.
We built this for one reason only: your home.
We’re not a broadband company that added voice as an afterthought. We’re not trying to sell you TV bundles or fibre packages. Home telephony is our entire focus. That means every feature, every support interaction, and every product decision is made with one question in mind: does this make the home phone experience better?
Your number stays yours.
We know your landline number is part of your identity. You’ve had it for years, your family and friends know it by heart, and it’s on every form you’ve ever filled in. We’ll transfer it across for you, and you’ll be up and running before your old line even switches off.
It works with your existing phone.
No need to throw away the handset you know and love. Plug it into the KIT Hub, and your home phone works exactly the way it always has just powered by the internet now instead of copper.
We go wherever you go.
With KIT Pro and our mobile app, your home phone number lives on your smartphone too. Answer a call from home while you’re out shopping. Call from your landline number using your mobile. You’re never out of reach.
You can trust us with this.
We understand that changing something as familiar as your home phone can feel like a big deal. So, let’s be upfront about a few things.
We’re not a startup that might disappear in two years. We’re backed by Fidelity Group an established, financially stable UK telecommunications company that has been operating since the early days of the digital revolution. We’re not going anywhere.
Thousands of UK households already use KIT every day to call family, catch up with friends, and stay connected. We partner with trusted broadband providers like Lightspeed because they share our belief that the switch to digital should feel like an upgrade, not a compromise.
Our support team is UK-based, and they genuinely care about getting things right for you. We won’t rush you through a script or make you feel silly for asking a question. We’ll take the time to help, because that’s what we’d want someone to do for us.
The landline switch-off is happening across the UK that’s not something anyone can change. But how you experience it? That’s something we can absolutely make better.
You can trust us with this.
We understand that changing something as familiar as your home phone can feel like a big deal. So, let’s be upfront about a few things.
We’re not a startup that might disappear in two years. We’re backed by Fidelity Group, an established, financially stable UK telecommunications company that has been operating since the early days of the digital revolution. We’re not going anywhere.
Thousands of UK households already use KIT every day to call family, catch up with friends, and stay connected. We partner with trusted broadband providers like Lightspeed because they share our belief that the switch to digital should feel like an upgrade, not a compromise.
Our support team is UK-based, and they genuinely care about getting things right for you. We won’t rush you through a script or make you feel silly for asking a question. We’ll take the time to help, because that’s what we’d want someone to do for us.
The landline switch-off is happening across the UK; that’s not something anyone can change. But how do you experience it? That’s something we can absolutely make better.
Kit Virtual
For households that already have broadband and want the simplest switch.-
Keep your existing number
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No physical set up needed
-
Use any UK mobile to divert to
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Never miss a call
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UK-based support
Kit Hub
Our all-in-one home phone hub, popular with people who want everything sorted in one box-
Keep your existing number
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All-in-one hub delivered ready to use
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Simple plug-and-go setup
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Friendly UK engineers on the phone
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Designed for straightforward home use
Kit Pro
For people who rely on their phone headily. Work from home or need extra features.-
Keep your existing number
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Extra call features and reliability
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Ideal for home-based work
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Priority UK support
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Flexible for bigger households
Talk to someone
who'll explain it clearly.
No scripts, no jargon, no pressure. Just a friendly UK-based adviser who’ll listen to how you use your phone today and help you keep your number and carry on calling.
We’ll confirm whether you can keep your number and call you back at a time that suits. No obligation