Henley: 14 Station Road, Henley-on-Thames, RG9 1AY.



Why location address information is needed?

Accurate location address information is needed to ensure that accurate and precise location information is presented to the 999 operator (or even an organisational internal safety desk) when an emergency call is made from a VoIP telephone. The reason that the automatic provision of reliable location information is important is to cater for emergency situations where the caller is:

  • Unable to speak
  • Disoriented; or
  • Has difficulty making themselves understood due to language or dialect issues.

Moral obligations

Irrespective of the regulatory and legal obligations, all organisations and home users have a moral duty of care to provide maximum protection for their workforce, family and visitors to their premises. Therefore, ensuring that precise and accurate location information is delivered with a 999 call from their private telephone network is simply the right thing for an organisation to do. Doing the right thing ensures that anyone in their workforce who is in the unfortunate situation of having to make an emergency call would receive the necessary assistance as quickly as possible.

The Kit Hub is preconfigured, no additional programming isrequired to make and receive calls.

How to setup the the application so that you can use KIT on your mobile device.

Take the stress out of moving home. We know that moving is never as simple as we want it to be, however with kit, its simple and hassle free.


    Make sure your account information is updated including emergency services contact information.

    Make sure you have broadband at your new home.

    Please try give us a weeks notice to that we can help you prepare for the move of your KIT Hub. Call the moving team for assistance and any questions on 03330 151 511.

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Who We Are

Keep in Touch (Kit) is a part of Fidelity Group Ltd, a leading telecommunications reseller who specialise in telecoms solutions for business.

Kit applies Fidelity’s knowledge and understanding of hosted telephony and applies this to the home telephony market. We have developed a product which solves problems associated with old analogue technology, migrating your telephony to the cloud and making you mobile.

We’re here to build our product together. Large network providers have taken advantage of the residential users. Kit delivers a business grade solution for the home market without the associated costs of the large network providers.


Billing will commence on the 5th of the month following the activation of your service. Charges for the service will be billed in monthly cycles. The methods of payment accepted by kit are direct debit only.



Number porting is aprocess that allows you to keep the same phone number, even when you change your phone provider. When you move to KIT and select to keep your existing number we will take care of the porting process for you.

We’ve worked hard with network suppliers to make your install and swap from your existing supplier as easy as possible however the install and transfer of your existing number can take up to 15 working days. If you are bringing your existing phone number across to Kit, we will send you your Kit hub 48 hours before your number ports so you can be up and running on the day of the transfer. Our remote install team will be on hand to guide you through the installation.

Yes, as long as you are connected to the Internet KIT will work.

You will need to let your old supplier know that you are looking to cancel your service or transfer your number away from them. If you are transferring the number over to us we will contact them as well to move the number to your kit hub. You should not terminate your existing service until your number has ported across to Kit to avoid losing your current number. And don’t forget to cancel any direct debits you may have with your existing provider.

We know that moving is never as simple as we want it to be, however with kit, its simple and hassle free.

  1. Make sure your account information is updated including emergency services contact information, and
  2. Make sure you have broadband at your new home.